Introduction
Selvorique values the trust you place in us when sharing your personal details. We are committed to maintaining the confidentiality and protection of your data as you browse our selection of decorative items.
As the data controller, we ensure that every piece of information handled by our platform complies with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong . This document outlines how we manage your information throughout your interaction with our website to ensure a secure and transparent experience.
Collection Points
Information is gathered at various stages of your interaction with our website. We categorize this into two primary groups:
Information you provide:
- During the checkout process, you provide essential details such as your name, shipping address within Hong Kong, and contact information.
- Communication details are gathered when you reach out to our team via email for inquiries regarding our products.
- Account registration data if you choose to create a profile to streamline future visits.
Information we collect automatically:
- Operational data including your IP address, browser type, and device information is recorded to help our website function correctly.
- We utilize cookies and similar tracking tools to understand how visitors navigate our pages. This includes data on page views and the duration of visits, which helps us enhance the site layout and user flow.
Usage Purpose
We process your data based on several legal foundations to provide you with our services. Primarily, we use your information for contractual necessity . This means we require your address and contact details to fulfill your orders and deliver decorative pieces to your doorstep.
Secondly, we operate under legitimate interests. This involves using data to improve our website performance, prevent fraudulent activity, and maintain a secure environment for all shoppers. It also allows us to analyze general trends to better understand the preferences of our Hong Kong audience.
Lastly, we rely on explicit consent for marketing activities. We will only send you updates about new arrivals or seasonal collections if you have opted in to receive such communications. You have the right to withdraw this consent at any moment.
External Partners
To run an efficient online store, we share specific information with trusted external partners. These parties are restricted from using your data for any purpose other than the specific service they provide to Selvorique.
- Logistics Providers: We share your delivery details with local couriers to ensure your items reach you accurately.
- Payment Processors: Transaction data is handled by secure payment gateways to complete your purchases.
- Google Advertising Tools: We use Google’s advertising services and cookies. These tools help us display relevant advertisements to individuals who have shown interest in our decor. These cookies track site interactions to measure the effectiveness of our promotions and to ensure that the ads you see are aligned with your interests.
Security & Retention
Protecting your data is a core priority. We implement physical, electronic, and managerial procedures to shield your information from unauthorized access or disclosure. All digital data is stored on secure servers with restricted access.
Regarding retention, we keep your personal data only for as long as it is required to fulfill the purposes mentioned in this policy. For example, transaction records are kept for a duration that satisfies legal and tax requirements in Hong Kong. Once the data is no longer necessary, it is either deleted or anonymized so that it can no longer be linked back to you.
User Empowerment
Under the PDPO, you possess specific rights regarding your personal information. We provide you with the tools to manage your data effectively:
- Access: You may request a copy of the personal data we hold about you.
- Correction: If any of your information is inaccurate or outdated, you have the right to ask for an update.
- Deletion: You can request the removal of your data when it is no longer needed for the service you requested.
To exercise any of these rights or if you have questions about our privacy practices, please contact our team.
Entity Name: Selvorique
Email Address: contact@selvorique.com
Support Hours: Monday to Friday, 11AM to 7PM, HKT