Q: When Will My Order Arrive?
We recognize that you are eager to receive your new decorative items, so we work efficiently to process your orders. Our shipping framework consists of two distinct phases: order preparation and transit duration.
Once your purchase is confirmed on our website, our warehouse team requires 1 business day to package your items securely. This preparation phase ensures your decor is safely packed for domestic transport. After dispatch, the package is handed over to our local logistics partners. The transit period within Hong Kong typically takes an additional 2 to 3 business days.
Please note that business days are Monday through Friday, excluding public holidays in Hong Kong. While we strive to meet this timeline for all locations, deliveries to remote areas or during times of severe weather may experience minor shifts.
It is also important to understand our cancellation policy during this fulfillment journey. You are free to cancel your order at any point while the item remains in our possession at our warehouse. However, once your order is dispatched and leaves our facility with our logistics team, the shipping process cannot be stopped, and the delivery must be completed to your doorstep.
Q: Are There Hidden Fees ?
No, we believe in complete transparency when it comes to your transactions. Selvorique operates exclusively on a Cash on Delivery (COD) basis , which means you pay for your items only when they arrive at your specified address.
We do not charge any shipping fees, handling costs, or delivery charges. The price you see listed for the decorative item on our website is the exact amount you will pay to our courier at your doorstep. There are absolutely no hidden costs, membership fees, or unexpected fuel surcharges added to your bill during fulfillment.
Furthermore, if you happen to receive an incorrect or broken product that qualifies for a return under our 30-day guidelines, we will arrange a doorstep pickup completely on us. We do not charge anything for return shipping, nor do we impose restocking fees on our customers. We stand by clear pricing from the moment you browse our site to the moment you accept your package.
Q: What Happens If I Am Not Home ?
Since we operate on a strict Cash on Delivery system, an individual must be present at your designated address to provide the full payment and receive the package. If our courier arrives and no one is available to complete the transaction, the delivery will not be left at the doorstep or with building management without payment.
In the event of a missed delivery, our logistics partner will make an attempt to contact you via the phone number or email address provided during checkout. Generally, the courier will coordinate a second delivery attempt on the following business day.
If you know in advance that you will not be available during our standard delivery windows, we highly recommend coordinating with a family member, roommate, or trusted individual at your location who can handle the payment and accept the decorative items on your behalf. If an order cannot be delivered after multiple attempts due to a total lack of communication, the package will return to our facility, and future ordering privileges may be reviewed.
Q: How Is My Data Handled ?
To ensure your decorative items reach you successfully, we share necessary delivery details with our trusted external logistics providers. This shared information is strictly limited to your name, shipping address, and phone number so the courier can navigate to your location and contact you upon arrival.
Our logistics partners are legally restricted from using your personal data for any purpose other than fulfilling the specific delivery service for Selvorique. They cannot retain, share, or use your information for marketing purposes. Your data is handled with strict confidentiality throughout the entire shipping journey, aligning fully with our commitment to local data privacy guidelines and web security practices.
Geographic Limitations
Selvorique operates and delivers exclusively within Hong Kong. We do not accommodate international shipping requests, nor do we ship to forwarding warehouses intended for export outside the region. All orders must feature a valid domestic delivery address within our local servicing zones to be processed by our team.
Entity Name: Selvorique
Email Address: contact@selvorique.com
Support Hours: Monday to Friday, 11AM to 7PM, HKT