Quick Summary Table
To provide full transparency regarding your shopping experience, the core details of our return process are summarized below:
| Return Window | 30 days from the specific day of delivery |
|---|---|
| Restocking Fee | Completely free, no charges apply |
| Return Shipping Cost | Absolutely no cost to the customer, arranged by us |
| Acceptable Reasons | Damaged, broken, or incorrect items received |
| Non-Acceptable Reasons | Change of mind or personal preference shifts |
| Refund Method | Direct bank transfer due to our cash-based system |
| Refund Processing Time | 5 to 6 business days after our internal inspection |
| Service Area | Restricted exclusively to valid addresses within Hong Kong |
Damaged or Incorrect Items
We take great caution in preparing your orders, but we recognize that issues can sometimes occur during transit. If you receive an item that is physically damaged, broken, or completely incorrect compared to what you ordered, please take immediate action so we can fix the issue.
You must notify our support team by sending an email to contact@selvorique.com . In your email, please provide your order details and a description of the issue. Once we receive your message, we will handle the logistics entirely. We will coordinate and schedule a pickup from your doorstep within Hong Kong at absolutely no cost to you.
When the item arrives back at our facility, our dedicated team will conduct a thorough inspection. This validation process takes up to 24 hours to assess the exact condition of the returned item. Following this inspection, we will proceed with one of two options depending on product availability:
- Replacement: If the item is currently in stock, we will immediately package and ship a brand-new replacement piece to your address.
- Full Refund: If the specific item is completely unavailable, or if the structural damage is entirely beyond repair, we will proceed with a full refund of your purchase price.
Please be reminded that we do not accommodate returns, exchanges, or refunds if you simply experience a change of mind after delivery. We kindly ask our customers to review their selections cautiously and place an order only when completely sure about their purchase.
Refund Timeline and Process
Because Selvorique operates exclusively on a Cash on Delivery (COD) basis , we never collect, store, or have access to your online billing records or banking details during the initial transaction. Consequently, we cannot issue an automatic reversal to a credit card or digital wallet.
Once our warehouse team completes the 24-hour inspection and confirms that a refund is necessary, we will contact you directly via email. We will request that you provide your preferred bank account details, including the bank name, account holder name, and account number.
As soon as we receive these valid details from you, our team will manually initiate a secure bank transfer for the full purchase amount. After the transfer is processed on our end, the time it takes for the funds to show up in your personal account depends entirely on your banking institution. Typically, it takes up to 5 to 6 business days for the balance to reflect in your account, driven by standard banking procedures within Hong Kong. We do not deduct any administrative or restocking fees, ensuring you receive back every dollar you paid at your doorstep.
Support and Service Hours
Our customer service team is fully available to guide you through the return process, answer questions about our guidelines, or help you track an ongoing replacement.
You can reach our team directly by emailing contact@selvorique.com . Our support operations are active and live from 11:00 AM to 7:00 PM Hong Kong Time (HKT), Monday through Friday. Any inquiries sent outside of these hours or during local public holidays will be addressed promptly on the following business day. We are always happy to help ensure your experience with our decorative pieces remains smooth and transparent from start to finish.
Geographic Operations
Please remember that Selvorique operates solely within Hong Kong. All delivery coordinates, pickup arrangements, and bank transfers must comply with local regulations and are restricted to domestic addresses.
Entity Name: Selvorique
Email Address: contact@selvorique.com
Support Hours: Monday to Friday, 11AM to 7PM, HKT